Miscommunication!

While working as a bank teller over a summer, I witnessed a miscommunication between a customer and an employee. The dilemma arose from 'noise' in the environment. The customer was on her cell phone, the employee was multi-tasking, and the environment was ripening for an error to occur. The employee posed a question to the customer, who responded promptly. Unfortunately, the response was simply offered without any thought. After the tasks were completed and the cell phone call was ended, the customer became upset that her business was not done correctly. Of course, it was an easy fix, and promptly corrected, but it was very evident to me that miscommunications are easy to do. Whether it is body language or vocal language, any one party's inattentive nature can create problems in the communication cycle.